PRIVACY POLICY

This policy applies to all personal data processed by CEL Solicitors in the course of providing legal services, handling enquiries, recruitment, and marketing communications. It applies to data collected via: 
 
– Our website, 
– Telephone calls (which are recorded for training and monitoring), 
– Email, 
– social media, 
– Online forms, 
– In person, and 
– Any other direct contact with you. 

We process your personal information for the following purposes: 
 
– To provide our legal services 
– To respond to your enquiries or requests 
– For compliance with legal and regulatory obligations 
– For internal quality control, training, and auditing 
– For HR purposes, if you are applying to work with us 
– To conduct occasional market research 
– To send you marketing communications (see below) 
 
We may share your information with trusted third parties such as expert witnesses or external advisors when needed for your case. Any third party is required to keep your information secure and only use it for the purpose it was provided. 
 
 

We may also be required to share your information with regulators, courts, or law enforcement if legally obliged to do so or in connection with preventing fraud or money laundering. 

We process your personal information for the following purposes: 
 
– To provide our legal services 
– To respond to your enquiries or requests 
– For compliance with legal and regulatory obligations 
– For internal quality control, training, and auditing 
– For HR purposes, if you are applying to work with us 
– To conduct occasional market research 
– To send you marketing communications (see below) 
 
We may share your information with trusted third parties such as expert witnesses or external advisors when needed for your case. Any third party is required to keep your information secure and only use it for the purpose it was provided. 
 
 

We may also be required to share your information with regulators, courts, or law enforcement if legally obliged to do so or in connection with preventing fraud or money laundering. 

We may use your personal data to contact you by email, phone, text, or post about: 
 
– Legal updates, 
– News and insights that may be relevant to your interests, or 
– Information about our services and promotions. 
 
We rely on legitimate interests to send most communications, and we always balance this with your rights. If consent is required, we’ll request it clearly and separately. 
 
You can opt out at any time by: 
– Clicking the unsubscribe link in any marketing email, 
– Replying STOP to any SMS, or 
– Emailing us directly to update your preferences. 
 
We do not sell your data or share it with other organisations for marketing purposes without your explicit consent. 

Please note that telephone calls to and from Recovery beacon may be recorded for training, monitoring, and quality assurance purposes. 

We only keep your personal information for as long as necessary to fulfil the purpose it was collected for, including satisfying legal, accounting or regulatory requirements. 

When you visit our website, we may use cookies and similar technologies to track usage and improve your experience. Cookies may identify whether your device has visited our site before or track behaviour to help us improve our content. 
 
Where cookies are not strictly necessary, you will be asked for consent when you first visit our website. For more information,

You have the right to: 
 
– Obtain confirmation that your information is being processed and to obtain access to it and certain other information by making a subject access request.   

– Request correction of inaccurate or incomplete data 
– Request erasure of your data (in certain cases) 
– Object to or restrict processing 
– Request data portability (where applicable) 
– Withdraw any consent you have given 
 
To exercise these rights, contact our Data Protection Officer (details below). We will respond within one calendar month, and there is no charge unless the request is unfounded or excessive. 

If you are concerned about how we are handling your data, we encourage you to contact us directly in the first instance. If you make a formal data subject access request (DSAR) or complaint, we will include details of how to escalate your concerns to the Information Commissioner’s Office (ICO), the UK regulator for data protection. 

We may update this policy from time to time. Any material changes will be published on this page and, where appropriate, communicated to you directly (e.g. by email).